FREQUENTLY ASKED QUESTIONS
What are your shipping rates?
USPS First Class Package (USA) - $5
USPS Priority Mail Package (USA) - $10
USPS International Package (Canada) - $10
USPS International Package (all other countries) - $15
NOTE TO INTERNATIONAL BUYERS: Any duties, fees, and/or VATs are your responsibility, and dependent upon your country's Customs office. ONE SIX FIVE is not authorized to collect import fees and taxes for your country and they are not included in your purchase price or shipping costs. Any packages refused due to unpaid duties, fees, and/or VATs will not be refunded until the package is safely returned to us. The original shipping cost is non-refundable.
What is your return policy?
ONE SIX FIVE is dedicated to creating a positive shopping experience for our customers. If for any reason you are unsatisfied with a purchase, you may return it to our studio within 15 days for an exchange or store credit. We do not accept exchanges on discounted or sale items. The customer is responsible for all return shipping costs. Original shipping costs will not be refunded. To exchange an item, please contact us first and we'll provide you with our studio address. Please make sure to include whether you would like store credit or an exchange for another style or size. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. ONE SIX FIVE is not responsible for items damaged or lost in transit. Contact for exchanges: firstname.lastname@example.org
Is gold-filled the same as gold plated?
No way, Jose! Gold filled is comprised of roughly 5% gold & 95% brass. Gold plated items are a very thin ( .05% gold ) film around a brass core. This means that gold-filled can last MUCH longer and will not wear away like plating does. If treated well, gold-filled items can last a lifetime! The majority of our items are gold-filled rather than plated. We strive to have detailed item descriptions on each item so that you know exactly what you are getting, but don't hesitate to reach out with further questions!
What is vermeil?
Vermeil is gold plating over a sterling silver core. A vermeil piece is essentially sterling silver with a thin gold plating for color.
How do I care for my jewelry?
Our jewelry is made with very high quality materials. It is safe to wear any of your ONE SIX FIVE jewelry day and night, and if you treat it nicely, it can last a lifetime. We do recommend removing your jewelry when showering, swimming, working out, and applying lotions or perfumes. If your jewelry becomes tarnished, dull or dirty it can easily be brought back to its original shine using a jewelry polishing cloth.
Does your jewelry contain nickel?
Nope! Every single piece in our collection is entirely nickel free. We do our best to thoroughly describe the material of each individual piece in the item descriptions. For any other allergy or sensitivity questions contact us at: email@example.com
Do you use recycled metal?
YES! 100% of our pieces are made from recycled metal responsibly sourced in the USA.
Where can I see the jewelry in person?
If you are in the Columbus, Ohio, visit our shop in Clintonville to see the entire collection! If you are outside Columbus, visit our WHERE TO BUY page to see if there is a retail store near you.
How do I find my ring size?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. If this is not feasible, use the ring sizing guide below to help you decide which size is best for you. Mid finger rings tend to be a 3 or 4.
*Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination. Please contact us with any questions regarding ring-sizing at firstname.lastname@example.org