Please Read Our Refund Policy

ONE SIX FIVE is dedicated to creating a positive shopping experience for our customers. If for any reason you are unsatisfied with a purchase, you may return it to our studio within 15 days of purchase to exchange or be issued store credit. We do not accept exchanges on discounted or sale items. The customer is responsible for all return shipping costs. Original shipping costs will not be refunded.

To exchange an item, please email us first at hello@onesixfivejewelry.com and we'll provide you with our studio address. Please make sure to include whether you would like store credit or an exchange for another style or size. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. ONE SIX FIVE is not responsible for items damaged or lost in transit.